Help Center

No, TrustEasy is a cloud-based software built with APIs and cloud security in mind. You can access TrustEasy using any browser with an active subscription and internet connection.

Under the clients’ section, we have provided you with a .csv/excel template. If you could export your client’s data from your practice management or tax software in that format then with a couple of clicks, you can import your entire client list into the TrustEasy yourself. For HandiTax desktop users, you can extract clients’ data by going in HandiTax 🡪 Reports and by selecting user defined reports. You need to save this user defined report first by going to Reports 🡪 New 🡪 Import.

TrustEasy provides a one-way API connection with Xero Practice Manager (XPM) and Access Accountant Cloud (AAC), which is built on Salesforce, enabling you to import your complete client list.

To establish the connection, navigate to Settings -> General Settings -> Integrations. Locate the Xero or Salesforce logo (depending on which is applicable) and click the “Connect” button below it. Enter your username and password, and agree to their terms and conditions. Once the connection is established, you can import your clients’ data from XPM or AAC into TrustEasy. Simply go to the Clients area, click on the import button, and select the Xero or Salesforce logo. 

It’s important to note that we have implemented Import logs to display the list of imported and non-imported clients. Please be aware that the Tax File Number (TFN) imported from XPM appears in a masked format (e.g., xxxx1234), so you will need to manually enter it again. TrustEasy masks the TFN by default anyway.

To enter clients’ information manually, simply click on the “Clients” tab and then click on the “New” tab. The mandatory fields to fill in are first name, last name, TFN, and email address. We highly recommend entering bank details as well, as they are required to create .aba files for net refunds.

The easiest and most convenient method to enter an ATO refund is by utilizing the “Process Refund” button located on the home page. We highly recommend using this feature, as it automatically populates the tax return details, requiring you to only enter the fee amount and process the refund.

Alternatively, to enter ATO refund data individually, you have two options. First, you can click on the third icon on the left-side menu labeled “Refund from the ATO.” Alternatively, you can access the option by navigating to the top menu, selecting “I want to,” and choosing the second option titled “Import EFT reconciliation report.” Both options will lead you to the same location. Within that interface, you will find a button labeled “Add Manually.” Clicking on this button allows you to enter the ATO refund data manually. It’s important to note that this method also pre-fills the tax return details for your convenience.

This report is provided by the ATO and can be requested from your tax prep software. Once the ATO provides that report in your tax prep software, simplest way is to copy the body of the EFT reconciliation report and paste into the excel/.csv in the TrustEasy format. Format is provided on the “ATO refund” section of the TrustEasy website.

To process refunds in bulk, you can follow these steps:

1. Import Client Data: Via Excel or APIs directly from XPM or Access Accountant Cloud (Salesforce)
2. Import EFT Reconciliation Report: You need to download this report from the tax lodgement software. This report is crucial for reconciling refund amounts.

Once you have successfully imported data for clients via excel or APIs and ATO refunds via EFT reconciliation report, you can proceed by clicking on “process refunds in bulk” button.

You can access the “Process Refund in Bulk” function from various areas of the software. It can be found as an icon on the left side on the dashboard or under the “I want to” option.

An .aba file is a file format specified by the Australian Banking Association, primarily used for bulk electronic fund transfers. It enables the seamless transfer of funds between accounts.

In TrustEasy, after processing refunds, the system generates raw .aba files for each refund transaction. These raw .aba files are stored in the “.aba file” section. For instance, if you process 50 refunds in a day, the corresponding raw .aba files will be available in the .aba file section.

You have the flexibility to decide how you want to handle these refund files. You can choose to create a bulk .aba file for all 50 refunds, “undo” specific refunds, or select specific refunds for processing. 

Once you have finalized the transactions by clicking on “Create .aba file”, you can download the bulk .aba file containing the selected refunds onto your local computer. This file can then be imported into your net banking, allowing you to pay the net refund amounts to your clients efficiently and fees amounts to yourself at the same time. On your bank statement, you will see only one entry for the sum. To help with bank reconciliation, TrustEasy will dissect it for you on bank reconciliation screen for you using

TrustEasy allows you to receive your fees at the same time as paying the net refund amount to your client. First step is that you must enter the correct bank details in the withdrawal accounts area of the settings section

Once the withdrawal account details are set up correctly, TrustEasy will automatically create .aba files for the fees associated with each refund. This means that in the same example of processing 50 refunds, .aba files will be generated for both the client net refunds and your fees.

These .aba files for fee withdrawals are processed alongside the client refund. You can import these .aba files into your net banking software to initiate the transfer of fee amounts to your designated withdrawal account.

You can only correct the mistake until the .aba file is at raw stage. To undo or correct a mistake made in creating an .aba file in TrustEasy, follow these steps:

1. Access the .ABA Section: Locate and navigate to the .ABA section in the TrustEasy software. This section contains the raw .aba files created during the refund processing.
2. Identify the Mistake: Identify the specific .aba file or line item that contains the mistake or error that needs to be corrected.
3. Click on “Undo”: Next to each line item of the raw .aba file, you will find an “Undo” button. Click on the “Undo” button corresponding to the entry you want to undo or correct.
4. Reconciliation Page: Clicking the “Undo” button will trigger the system to send the refund entry back to the reconciliation page. This allows you to make the necessary corrections or adjustments.
5. Correct the Mistake: On the reconciliation page, review and make the required corrections to the refund entry that was undone. Update any incorrect or erroneous information as needed.

By following these steps, you can easily undo or correct a mistake made before generating an .aba file. The “Undo” button allows you to revert the refund entry back to the reconciliation page, providing the opportunity to rectify any errors or inaccuracies and process the refund again. If the raw file is already finalised to create the .aba file and its sitting in the history, then it’s too late to make changes.

To send receipts for the ATO refund in TrustEasy, follow these steps:

1. Convert Raw .aba Files: After processing the refunds, you will have raw .aba files generated in TrustEasy. To convert these raw .aba files into a bulk .aba file for the day, click on the “Generate .ABA” button.
2. Prompt to Send Receipt: TrustEasy will prompt you if you want to send an automatic receipt to your clients. If you wish to send the receipt immediately, click on “Yes” in response to the prompt.
3. Automatic Receipt: By selecting “Yes,” TrustEasy will automatically send a receipt to the client. The receipt will be generated based on the ATO refund transaction and sent to the client’s email address associated with their account.
4. Postponing Receipt Sending: If you do not want to send the receipt immediately, you can choose to send it later. Simply click on “No” when prompted to send the receipt. The receipt can be accessed and sent later from the .aba file history area in TrustEasy.

By following these steps, you can choose to send automatic receipts for ATO refunds to your clients. Whether you decide to send the receipt immediately or postpone it, TrustEasy provides the flexibility to manage and send receipts as per your preference.

To set up automatic bank feeds for the trust bank account in TrustEasy, follow these steps:

1. Access General Settings: Navigate to the General settings area within TrustEasy. This is typically located in the main menu or navigation bar.
2. Integrations: Look for the section or tab labeled “Integrations” within the General settings. Click on it to access the integration settings.
3. Automatic Bank Feeds: Within the Integrations settings, you will find an area specifically designated for Automatic Bank Feeds. Click on the “Connect” button in this section.
4. Bank Selection: Choose the appropriate bank from the list provided. TrustEasy supports various banks for automatic bank feeds.
5. Follow Prompts and Enter Credentials: Follow the prompts and enter your internet banking credentials as required. This step is necessary to establish a secure connection between TrustEasy and your bank.
6. Select Bank Account: After connecting, you will be prompted to select the correct bank account associated with the trust bank account. Choose the appropriate account to proceed. Please remember to unselect all the accounts that you don’t need, otherwise, the bank feeds will be all over the place.
7. Verify Successful Connection: Once the connection is successfully established, you can verify the status in the integration settings. It should indicate that the automatic bank feeds are now active.
8. Import Bank Transactions: Go to the “Firm Bank Account” section and click on the “Bank Transactions” tab. From there, click on the “Refresh” button to bring in the bank transactions automatically from the connected bank account.

By following these steps, you can set up automatic bank feeds for the trust bank account in TrustEasy. Connect to your bank, enter the necessary credentials, select the correct bank account, and import the bank transactions to ensure the automatic synchronization of data between TrustEasy and your trust bank account.

To import bank transactions into TrustEasy via a .csv file and manage them effectively, follow these steps:

1. Access “Firm Bank Account”: Navigate to the “Firm Bank Account” section within TrustEasy. This is typically located in the main menu or navigation bar.
2. Bank Transactions Tab: Once you are in the “Firm Bank Account” section, locate and click on the “Bank Transactions” tab. This is where you can manage and import bank transactions.
3. Import Bank Transactions: On the “Bank Transactions” tab, you will find an “Import” button. Click on this button to initiate the import process.
4. Upload .csv File: Select the .csv file containing your bank transactions from your computer. Make sure the file is formatted correctly according to TrustEasy’s specifications.
5. Duplicate Transaction Prevention: TrustEasy applies smart algorithms to avoid importing duplicate transactions. It will identify and prevent any duplicates from being imported.
6. Review Imported Transactions: Once the .csv file is imported, you will see the bank transactions listed in TrustEasy. Review them carefully to ensure accuracy.
7. Delete Mistaken Transactions: If any transactions were mistakenly imported or need to be removed, TrustEasy provides the option to delete them. This helps maintain accurate records.
8. Audit Trail: TrustEasy creates an audit trail to track the import and deletion of bank transactions. The system records the date, time, and user responsible for these actions, providing a comprehensive history.

By following these steps, you can import bank transactions into TrustEasy using a .csv file. TrustEasy incorporates measures to prevent duplicate transactions and offers the ability to delete any mistaken transactions. Additionally, the system generates an audit trail for transparency and accountability regarding imported and deleted bank transactions.

Once bank account is connected in Settings and Integrations area and bank transaction are imported using “Refresh” or “Import” button, to reconcile bank statements in TrustEasy, follow these steps:

1. Access “Firm Bank Account”: Navigate to the “Firm Bank Account” section within TrustEasy. This option is in the main menu on top or can be found as the last icon on side navigation bar.
2. Reconcile Transactions Tab: Once you are in the “Firm Bank Account” section, locate and click on the “Reconcile Transactions” tab. This is where you can reconcile your bank statements. You can click “Refresh” button to bring in new bank transactions if required.
3. View Bank Transactions: On the screen, you will see a list of all the bank transactions on the left side. These are the transactions that need to be reconciled.
4. Allocate Transactions: On the right side of the screen (“Allocation to Clients”), allocate each transaction to the appropriate Chart of Account, client name, and add a description if necessary. This step ensures accurate categorization and allocation of transactions. TrustEasy has used smarts and AI to split the transactions and auto allocate these bank transactions.
5. Search for Specific Items: If you need to search for a specific transaction, click on the three-dot menu next to the transaction and select the search option. This allows you to easily locate and work with specific items. If you can’t find the transaction, you can enter a manual trust receipt or payment from the search results area.
6. Send Item for Review: If there is an item that requires further review or attention, you can use the three-dot menu next to the transaction to send it for review. This facilitates collaboration and ensures proper handling of exceptional transactions.

By following these steps, you can reconcile bank statements in TrustEasy. Access the “Firm Bank Account” section, navigate to the “Reconcile Transactions” tab, allocate transactions to the correct Chart of Account and client, and add descriptions as needed. You can also split a transaction and search for specific items and send transactions for review if necessary.

To search for entries to match with bank transactions in TrustEasy, follow these steps:

1. Access “Firm Bank Account”: Navigate to the “Firm Bank Account” section within TrustEasy. This is typically located in the main menu or side navigation bar (last icon). 
2. Reconcile Transactions Tab: Once you are in the “Firm Bank Account” section, locate and click on the “Reconcile Transactions” tab. This is where you can reconcile your bank transactions.
3. View Bank Transactions: On the left side of the screen, you will see a list of bank transactions that need to be reconciled. TrustEasy will automatically allocate these transactions to the appropriate Chart of Account, client name, and add a description on the right side. If the amounts are matching, the reconciliation box will change to green coloured box and you just need to click on “Reconcile” button. 
4. Access Search Option: If there is a specific item that is not automatically allocated and you want to search for it, click on the three-dot menu on the Client Allocation side or click on the clients name box. This will display the search results.
5. Review Search Results: TrustEasy will display the search results that match your criteria. Review the search results to find the appropriate entry that matches the bank transaction you are reconciling.
6. Allocate Item to Reconcile: Select the item from the search results that you want to allocate and reconcile with the bank transaction. Click “Ok” or a similar button to confirm the allocation.

By following these steps, you can search for entries to match with bank transactions in TrustEasy. Access the “Firm Bank Account” section, navigate to the “Reconcile Transactions” tab, and use the search option to find and allocate the appropriate item to reconcile with the bank transaction.

To delete a wrong bank entry in TrustEasy, follow these steps:

1. Access “Firm Bank Account”: Navigate to the “Firm Bank Account” section within TrustEasy. This is typically located in the main menu or navigation bar.
2. Reconcile Transactions Tab: Once you are in the “Firm Bank Account” section, locate and click on the “Reconcile Transactions” tab. This is where you can reconcile your bank transactions.
3. View Bank Transactions: On the left side of the screen, you will see a list of bank transactions that need to be reconciled.
4. Identify Wrong Entry: Identify the bank transaction that has appeared incorrectly or needs to be deleted.
5. Access Options Menu: Click on the three-dot menu next to the bank transaction that you want to delete. This will bring up a menu of options.
6. Select Delete: From the options menu, select the “Delete” option. This will remove the transaction from the screen and delete it from the reconciliation process.
7. Check Audit Trail: For audit trail purposes, all deleted transactions will be recorded in the “Deleted Transactions” area of the Audit Trail. You can access this area to view the deleted transactions if needed.

By following these steps, you can delete a wrong bank entry in TrustEasy. Access the “Firm Bank Account” section, navigate to the “Reconcile Transactions” tab, identify the incorrect entry, and use the options menu to delete the transaction. Remember to check the Audit Trail for the record of deleted transactions.

Yes, in TrustEasy, there is an “Audit Trail” tab available under the “Firm Bank Account” section. This tab provides an audit trail of the bank entries, showing important information such as when the transactions were imported and when they were deleted. You can access the “Audit Trail” tab to review the history of bank transactions import and track any deletions made to them.

To produce client statements in TrustEasy, you can follow these steps:

1. Individual Client Statement:
2. Select a specific client: Navigate to the client list and search and select the desired client by clicking on eye Symbol to view the details
3. View client details: Once the client window opens, look for the “View Statement” option and click on it. This will allow you to view the statement for that client.
4. Multiple Client Statements:
5. Go to “Reports”: Access the “Reports” section within TrustEasy.
6. Select “Client Statement”: Look for the option labelled “Client Statement” and click on it.
7. Choose clients and period: From the available options, select the clients for whom you want to generate statements. You can choose multiple clients at once.
8. Specify the period: If needed, select a specific period for which you want to generate statements.
9. Export or generate statements: Once you have made the necessary selections, click on the “Export” tab or any other relevant button to produce the statements. This will generate the client statements based on your chosen criteria.

By following these steps, you can produce client statements in TrustEasy. You can view individual statements by accessing the client details and selecting the “View Statement” option. For multiple client statements, navigate to the “Reports” section, select “Client Statement,” choose the desired clients and period, and export or generate the statements accordingly.

You can produce authority letter from two places:

1. Blank Authority Letter with client’s details:

• • Select a specific client: Navigate to the client list and choose the desired client by clicking on eye icon next to their name.
  • View client details: Once the client window opens, look for the “Print Authority Letter” option and click on it. This will generate the authority letter for that client.

2. Authority Letter with client details along with refund and fees details:

If you have forgotten to print and obtain the signed authority letter from the client, you can still do so while processing the refund by clicking on the “Print Authority Letter” button on the right side of the box.

 Make changes to the letter: If you wish to modify the contents of the authority letter, go to the “Settings” section and access “Template Settings”. From there, you can customize the contents of the letter according to your requirements.

 Upload the signed letter: In the client’s “Edit” area (accessible by clicking on the pen and paper symbol in the Clients section), you have the option to upload the signed authority letter. This will help in maintaining a record of the signed document.

It is important to ensure that your browser does not block pop-up windows, as this may prevent you from generating the authority letter. By following these steps, you can produce authority letters for individual clients, make changes to the contents of the letter through template settings, and upload signed authority letters if needed.

To view all client transactions and their reconciliation status in TrustEasy, follow these steps:

1. Access the Reports section: From the top menu, click on “Reports”.
2. Select Clients’ Transactions: Look for the option “Clients’ Transactions” in the Reports menu and click on it.
3. View client transactions: Once you are on the Clients’ Transactions page, you will see a list of transactions from the trust account for all clients. This will include details such as transaction dates, amounts, and descriptions.
4. Check reconciliation status: To determine whether a transaction is reconciled or not, look for the status indicators. If a transaction is reconciled with the bank statement, it will display a green tick mark. On the other hand, if a transaction is not reconciled, it will show a red cross symbol next to it.

By following these steps, you can easily view all client transactions in TrustEasy and identify their reconciliation status, helping you conduct a three way verification of a trust transaction. It is extremely important for Trust Account Audit.

1. Access General Settings: From the top menu bar, click on “Settings” and then select “General Settings” from the dropdown menu.
2. Navigate to Firm Settings: In the General Settings area, you will find various tabs. Click on the first tab, typically labeled as “Firm Settings”.
3. Enter Firm Details: In the Firm Settings tab, you can enter all the necessary details about your firm. This includes the firm’s name, address, tax agent number, association with the accounting body, and logo. You can also specify the tax software you use and provide your firm’s bank account details.
4. Set Opening Balance: If applicable, you can enter the opening balance of your firm’s trust account. This is the starting balance of the trust account when you begin using the software. 
5. Enter Standard Disbursement Fee: If your firm charges a standard disbursement fee, you can enter it in this section and every time you process a refund, this will be automatically filled in for you based on the amount you enter here.

By following these steps and entering the appropriate information in the Firm Settings tab of the General Settings, you can provide all the necessary details about your firm within TrustEasy. This helps ensure accurate representation and smooth functioning of your firm’s operations within the software.

When you access the “Home Page” in TrustEasy, you will find a dashboard view that offers both Kanban and list views to track the status of FFRs for various clients where the ATO has processed the refunds. Here is an overview of the different columns in the Kanban view:

1. Tax Returns Lodged: This column displays all the tax returns that have been lodged with the ATO but are awaiting processing.
2. ATO Processed Refunds: In this column, you can see the tax returns that have been lodged and processed by the ATO and are ready to be processed to pay to the clients.
3. Under Review: The third column represents items that are currently under review. These could be transactions or entries that require additional attention or verification.
4. Refunds Processed/Completed: The last column showcases all the refunds that have been processed and completed successfully.

In both the Kanban and list views, you have the option to sort the data by name or date, allowing you to organize the information according to your preference. Additionally, you can filter the view by selecting a specific date range to focus on the relevant data. The list view presents the same four columns as the Kanban view but in a list format, which can be beneficial for users dealing with a high volume of First File Returns (FFR) that require regular processing.

You can also see the sum of refund processed for a selected period above the Kanban view.

KYC stands for Know Your Client, which refers to the process of verifying and collecting relevant information about clients to ensure compliance with legal and regulatory requirements. In the context of TrustEasy, KYC involves verifying the identity and relevant details of clients before providing tax agent services and BAS (Business Activity Statement) services, in line with the guidelines set by the Tax Practitioners Board (TPB).

To manage KYC in TrustEasy, you can follow these steps:

1. Edit the client screen: Access the client’s profile or details in TrustEasy.
2. Enter client information: At the bottom right side area of the client screen, enter the appropriate information required for KYC purposes. This may include personal details such as name, address, contact information, and relevant identification numbers.
3. Choose the right selection: Select the appropriate options that align with the TPB’s KYC requirements and guidelines. This may include selecting the type of identification document provided by the client, such as a driver’s license, passport, or Medicare card. Depending upon the verification, you need to choose one option from the drop-down option that shows four options. In General, first two options should be selected.
4. Upload documents if necessary: If you need to upload copies of the client’s identification documents, TrustEasy provides a feature to upload these documents. You can choose the relevant file from your computer or device and attach it to the client’s profile (this step is not recommended)

By managing KYC effectively in TrustEasy, you can fulfill the TPB’s requirements for client verification and ensure that you have accurate and up-to-date client information on record. This helps to maintain compliance with regulatory standards and promotes the integrity of your tax agent and BAS services.

To find the client history of refunds in TrustEasy, you can follow these steps:

1. Go to the “Clients” tab: Navigate to the “Clients” section in TrustEasy. This is where you can manage and view client information.
2. Search for the client: Use the search function or browse through the list of clients to find the specific client whose refund history you want to view. Click on “>” sign before the client’s name to access the hisotry.
3. Expand the client history: Clicking on “>” will expand the selected client’s view and display the history of all the tax returns processed in TrustEasy.
4. Review the refund details: Once you have expanded the client history, you will see a list of previous refunds and their related information. This may include the refund amount, date of processing, and status (processed or pending).

By following these steps, you can easily find the client history of refunds in TrustEasy. It allows you to keep track of previous refund transactions for each client, ensuring transparency and easy access to important financial information.

To manage users in TrustEasy, follow these steps:

1. Go to “Settings”: From the top navigation menu, click on “Settings” to access the settings area in TrustEasy.
2. Select “User Console”: In the settings menu, locate and select the option “User Console.” This will allow you to manage users.
3. Add a new user: To add a new user, click on the “Add User” button or similar option. Fill in the required information for the new user, including their name, email address, and any other necessary details.
4. Enable Multi-Factor Authentication (MFA): It is recommended to enable MFA for added security. You can configure MFA settings for the user during the user creation process or later by editing their user profile.
5. Manage existing users: From the user list in the User Console, you can view, edit, or archive users. Click on the respective options to perform the desired action.
6. Resend activation email: If a user hasn’t received the activation email or if it went into their junk or spam folder, you can resend the activation email from the user list. Locate the user in the list and find the option to resend the activation email.

Archiving a user means that the user’s account will be deactivated, and they will no longer have access to TrustEasy. This is useful for managing user accounts of individuals who are no longer part of your team or organization. If that users returns to work for you, you can activate their account from here again.

By following these steps, you can add, manage, and archive users in TrustEasy’s User Console.

To manage Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) in TrustEasy, follow these steps:

1. Log in to TrustEasy: Enter your credentials and log in to your TrustEasy account.
2. Access the user profile: Once logged in, locate the user profile on the top right side of the screen. It may be represented by an icon or your username. Click on the profile to access the user settings.
3. Manage MFA settings: Within the user profile settings, you will find the option to manage MFA or 2FA. By default, it is recommended to leave MFA enabled for enhanced security. If you wish to disable it, you can find the corresponding option within the user profile settings.
4. Disable or enable MFA: If you choose to disable MFA, follow the provided instructions or prompts to confirm the action. Keep in mind that disabling MFA may reduce the security of your account. However, if you change your mind, you can always re-enable it by following the same steps and selecting the option to enable MFA.

It is important to note that enabling MFA adds an extra layer of security to your TrustEasy account. With MFA enabled, users will be required to provide an additional verification method, such as a verification code from a mobile app or a text message, along with their regular login credentials.

By following these steps, you can manage MFA or 2FA settings in TrustEasy and choose whether to enable or disable this additional security feature for your account.

In TrustEasy, to find your subscription details, please follow these steps:

1. Log in to your TrustEasy account.
2. Click on the “Settings” option in the top menu bar. It is usually represented by a gear or cogwheel icon.
3. From the dropdown menu, select “General Settings” or a similar option that relates to your account settings.
4. Within the General Settings section, look for the “Subscription” tab. Click on it to access your subscription details.
5. In the Subscription tab, you will be able to view information about your current subscription, such as the plan you are subscribed to, the renewal date, and any associated billing details.
6. If you are interested in changing your subscription plan, you can explore the available options by navigating to the next tab or section within the Subscription settings.

If you encounter any difficulties or have further questions regarding your subscription details, it is recommended to reach out to TrustEasy support for assistance.

If you are experiencing issues with importing .csv files for client import, ATO EFT reconciliation report in TrustEasy, you can reach out to the support team on support@trusteasy.com.au for assistance. They can help you troubleshoot the issue and resolve any problems you may be facing. If you are importing clients data from Xero Practice Manager (XPM), you need to manually update each and every TFN in TrustEasy as the TFN supplied by XPM is masked and TrustEasy software can see only last three digits.

Here are the steps you can follow:

1. Contact the support team: Reach out to the TrustEasy support team on support@trusteasy.com.au for assistance with the import issue. 
2. Provide necessary files: Explain the issue you are facing and provide the .csv files that you are trying to import. Make sure to include any relevant details or error messages that you have encountered during the import process. This will help the support team in identifying the problem.
3. Support team assistance: Once you have contacted the support team and provided the necessary files, they will review the files and investigate the issue. They may ask for additional information or clarifications to better understand the problem.
4. Resolution and file upload: The support team will work on resolving the issue and fixing the .csv files if needed. Once the problem is identified and resolved, they will upload the fixed files to ensure successful import into TrustEasy.

It’s important to ensure that the .csv files you are trying to import follow the required template provided by TrustEasy. Verify that the data in the files is properly formatted and matches the expected format for successful import.

Yes, by clicking on the client view, you will be able to see if that client record was synced and when.

In TrustEasy, to find reports for auditors, please follow these steps:

1. Log in to your TrustEasy account.
2. Click on the “Reports” option in the top menu bar. 
3. From the dropdown menu, you will find a variety of report options available. User can generate Client Transactions Report (Cashbook) with the bank reconciliation status, client statements (general ledger based on clients),  three way monthly bank reconciliation, trial balance based on beneficiaries/clients.

Yes, TrustEasy provides a global search function that is accessible on every page of the portal. This allows you to search for specific information across client records and refund history. When you enter a search query in the global search bar, TrustEasy will display relevant results that match your search terms. The search results may include client records, refund details, and other related information based on the search criteria. This feature helps you quickly locate specific information within the TrustEasy portal.

To enter the opening balance for a client in TrustEasy, you can follow these steps:

1. Go to the “Settings” menu in TrustEasy.
2. Select “Enter Opening Balance.”
3. Click on the “Add” button.
4. Enter the client’s name and the opening balance amount in the respective fields.
5. Save the changes.

To enter the opening balance for the firm’s bank account, you can follow these steps:

1. Go to the “Settings” menu in TrustEasy.
2. Select “General Settings.”
3. Click on “Firm Settings.”
4. Look for the section related to the firm’s bank account details.
5. Enter the opening balance for the bank account in the designated field.
6. Save the changes.

Please note that the exact steps and options may vary depending on the specific version and setup of TrustEasy.

In TrustEasy, there is an easy way to enter trust payments, trust receipts, and even beneficiary payments. Here’s how you can do it:

1. Trust Payments:

   – Go to the “Banking” option in the top navigation menu.

   – Select “Enter Trust Payments” from the dropdown menu.

   – Enter the payment details, including the amount, payee, payment date, and any additional information like notes, which is a mandatory field

   – If you want to make a payment to a beneficiary on behalf of a client, you can add the beneficiary details in this section as well.

   – An .ABA file will be created for the transaction, which can be used for electronic funds transfer.

2. Trust Receipts:

   – Again, go to the “Banking” option in the top navigation menu.

   – Choose “Enter Trust Receipts” from the dropdown menu.

   – Enter the receipt details, such as the amount received, payer information, receipt date, and any relevant notes.

It’s important to accurately record both trust receipts and payments to maintain proper accounting and reconciliation. By using these features in TrustEasy, you can easily manage these transactions within the software. This is useful when you receive a refund incorrectly or need to process a payment back to the ATO or other entities.

To enter fees and disbursements in TrustEasy, you can follow these steps:

1. Disbursements:

   – Go to Settings > General Settings.

   – Click on “Firm Settings”.

   – In the firm settings, you will find an option to enter the standard disbursement amount for every refund. Enter the appropriate amount and save the settings. This amount will be prefilled every time you process a refund.

2. Fees:

   – When processing refunds individually or in bulk, you have the option to enter the fee amount.

   – If you are processing refunds one by one, click on the three-dot menu on the right side of the screen or Enter the fee amount directly in the box next to fee and save the changes.

   – If you are processing refunds in bulk, you can directly enter the fee amount in the designated box provided for fee same way.

By following these steps, you can easily enter fee and disbursement values in TrustEasy for accurate record-keeping and financial management. And remember, TrustEasy creates .aba file for your firm by combining both fee and disbursement amounts so that you get paid at the same time when your clients get paid.

Yes, in TrustEasy you have the option to enter multiple office details. You can do this by following these steps:

1. Go to Settings.
2. Click on “General Settings”.
3. In the General Settings menu, you will find a tab called “Offices”. Click on that tab.
4. In the Offices tab, you can enter the details of multiple offices, such as their names, addresses, contact information, and any other relevant details.
5. Click on “Save” or “Update” to save the office details.

By entering multiple office details in TrustEasy, you can manage and keep track of different office locations within your organization. In the client’s history, you will be able to see which office processed the refund in the past.

Single Sign-On (SSO) is a key component of the TrustEasy and Xero Practice Manager  (XPM) integration. SSO simplifies the login process for users by allowing them to access TrustEasy using their Xero (XPM) credentials. Here’s how it works:

User Access

When a user attempts to access TrustEasy, they will be presented with an option to log in using their Xero Practice Manager (XPM) account.

Xero Authentication

Clicking on the Xero login option will redirect the user to Xero’s authentication page, where they can enter their Xero Practice Manager (XPM) credentials.

Authorization

After entering the credentials, the user will be asked to grant TrustEasy the necessary permissions, such as access to basic details and the client list.

Access Granted

Once the user grants permission, they will be redirected back to TrustEasy and logged in automatically, simplifying the login process and enhancing security.

Before we proceed, let’s clarify the requirements for each stage of the integration.

1. Login / Signup with Xero

This stage enables users to link the TrustEasy account with the Xero Practice Manager (XPM) account for a seamless and secure login experience.

To facilitate a secure and user-friendly login/signup experience with XPM, TrustEasy requires the following.

Basic Details

TrustEasy will request users to enter the login credentials, such as account name, email address and password. This information is essential for creating a seamless login experience.

2. Importing Clients

TrustEasy requires specific permissions from your Xero Practice Manager (XPM) account to import client information, which is essential for streamlining your operations.

To ensure the efficient import of client data from XPM into TrustEasy, the following permissions are required.

Client List Permission

TrustEasy needs permission to access the client list in Xero. This permission allows TrustEasy to retrieve and display the client information within the TrustEasy platform.

Let’s explore the integration with the below steps.

1. Open the Website URL

Visit your web application’s URL http://app.trusteasy.com.au

2. Locate the “Login with Xero” Button

On the website’s interface, you will find a “Login with Xero” button prominently displayed with Xero branding.

3. Initiate Single Sign-On (SSO)

Clicking the “Login with Xero” button triggers the Single Sign-On (SSO) process.

4. Xero Authentication

Users will be redirected to Xero’s authentication page, where they can securely enter XPM credentials.

5. Permission Authorization

After entering the login credentials, users will be prompted to grant permissions to TrustEasy. These permissions typically include access to basic client information assigned to the user. Users without admin rights will not be able to pull client’s information in TrustEasy.

6. Return to TrustEasy

Once permissions are granted, Xero will redirect the user back to the web application with one of the following outcomes:

i. Existing TrustEasy User

For existing TrustEasy users, the system will log them into the web application and take them onto the dashboard.

ii. Non-Existing TrustEasy User

If users are not registered with TrustEasy, the system will guide them to the signup page where they can create a new account.

In the TrustEasy web application, users have the flexibility to establish and disconnect Xero account as needed. These actions are performed from the Integration tab within the General Settings page of the application. Here’s how users can connect and disconnect your Xero account:

Connect/Disconnect Your Xero Account after login

Follow these steps to connect TrustEasy to Xero Practice Manager (XPM) account:

Log in to Your Web Application

Access TrustEasy using XPM login credentials.

Navigate to General Settings

Once logged in TrustEasy, from the top menu, locate and access the “General Setting” page:

Open the Integration Tab

Within the General Settings page, look for the “Integration” tab. Click on it to access the integration settings.

Connect to Xero

In the Integration tab, you will find an option to “Connect to Xero” or a similar button. Click on this button to initiate the connection process.

Xero Authentication

You will be redirected to Xero’s authentication page, where you can securely enter your Xero Practice Manager (XPM) credentials.

Grant Permissions

After entering the XPM login credentials, the user is prompted to grant permissions to TrustEasy. These permissions typically include access to Xero account’s data, such as client lists and other relevant information.

Connection Confirmed

Once users grant permission, the Xero Practice Manager (XPM) account will be successfully connected to TrustEasty. After this step, users can access Xero data and functionality as needed within TrustEasy.

The integration with Xero allows users to seamlessly import client lists into TrustEasy, making it easier to access client details quickly and efficiently with just a few clicks. This guide will walk you through the process of importing clients from your Xero account.

Importing Clients from Xero

To import clients from your Xero account, please follow these steps:

Log In

Start by logging into your account on our platform.

Navigate to “Clients”

Once you’re logged in, you’ll find a “Clients” option in the top navigation bar. Click on it to access the client section.

Initiate Import

Inside the “Clients” section, look for the “Import” button. Clicking on this button will initiate the client import process.

Select Xero as a platform

A popup window will appear, asking you to select the platform from which you want to import clients. Choose “Xero” from the available options.

Authenticate with Xero

After selecting “Xero,” you may be prompted to authenticate your Xero account. This ensures a secure connection between our system and your Xero Practice Manager (XPM) account.

Import Client List

Once authenticated, users can proceed to import clients from Xero. This import will include their basic details, making it easier for you to manage and access this information within TrustEasy.

Flow Diagram

Review Imported Data

After the import process is complete, take a moment to review the imported client data. You can make any necessary updates or changes within TrustEasy as needed and one such update is the tax file number update.

Most of the client’s data received from XPM, will be sitting under the “Not Imported” tab of “Import Logs” and the user will need to update the Tax file number to be able to import it in TrustEasy. The main reason for this is that TrustEasy uses Tax File Number as the main object to relate the client records with the ATO record and the data coming from Xero contains masked Tax File Number hence these details won’t update it in TrustEasy. TrustEasy masks the tax file number anyway for security purposes.